Privacy policy / AGV

Privacy Policy Moonheels

Version 2.0

This page was last modified on May 23, 2018.

Privacy declaration

In this privacy statement we explain how we handle your personal data. We clarify which personal data we collect and for what purposes we use it. We also explain how you can view, change or delete your data. We think it is important that you are well aware of this and recommend that you read this statement carefully.

Privacy statement Moonheels

Moonheels is the name of the webshop of Moondelight Trade Venture. We offer all kinds of products through our webshop. In doing so, we process privacy-sensitive information, also known as personal data. In many cases we work together with other companies in the execution of our services.

We think it is very important that your personal data is handled with care. Personal data is therefore carefully processed and secured by us. In doing so, we adhere to the requirements of privacy legislation. This means, for example, that we:

  • clearly state for what purposes we process your personal data. We do this when we request your personal data and via this privacy statement;
  • limit the collection of personal data to only the personal data that we need for the purposes for which it is processed. If we request more information than is necessary, we will only do so with your explicit permission. In that case, we will explain to you clearly why we request this additional information;
  • first ask you for explicit permission to process your personal data in cases where your permission is required; do not pass on your data to third parties, unless this is necessary to be able to provide the requested service or when we are legally obliged to do so;
  • when we share your data, make agreements with third parties to ensure, among other things, that it is not used for other purposes;
  • take appropriate security measures to protect your personal data and also require the same from parties that process personal data on our behalf; respect your right to provide your personal data for inspection, correction or deletion at your request.

If you would like to contact us regarding this privacy statement, you can do so using the contact details below.

By phone    +31 (0)6 - 29 19 41 22

Monday to Friday from 10:00 – 17:00

Email             [email protected]

Online            www.moonheels.nl – log in to 'my account'

Post Moonheels, Zandstraat 89, 6658 CP, Beneden-Leeuwen

Use of personal data

When using the webshop, you leave certain information with us. That can be personal data. We do not always process all the data below. That depends on the functionalities on our webshop you choose to use.

Personal data

Depending on the functionalities that you use on our webshop, we can process the following personal data about you:

Name and address details
company details
e-mail address
date of birth
user name
information that you enter yourself in an open field, such as a review or a message in the contact form
phone number


We process the above data for one or more of the following purposes (depending on which functionalities you use):

to offer you the opportunity to order items via our webshop and to use all the functionalities in the webshop.
to process your order and to inform you about its progress.
to process your subscription to our newsletter.
to process your complaint about us or your response to a complaint.
to approach you about your complaint because we want to investigate it
to communicate with you by sending electronic newsletters and/or post.
to send you personalized newsletters based on your interests
to process your data for possible participation in contests and other promotions, so that we can contact you when you have won something and to improve our services.
to answer your questions or handle your complaints via social media, e-mail, by post or by telephone.
to improve our webshop.

Provision to third parties

We pass on the information you provide to third parties, if this is necessary for the delivery of the products you have ordered. For example, we use a third party to process payments in our webshop and we pass on your details to the postal deliverer to deliver the order to you.

When we provide your data to a third party, we ensure (with an agreement) that your data is not used for other purposes.

uses. We also agree that your data will be deleted as soon as it is no longer needed.

Furthermore, we will not provide the information you provide to other parties, unless this is legally required or permitted.


We also use cookies when collecting your data. Want to know more about cookies? Read our cookie statement.

Security measures

We take appropriate security measures to limit misuse of and unauthorized access to your personal data. We have an Information Security Policy for this. In this way we ensure that only the necessary persons have access to the data, that access to the data is protected and that our security measures are regularly checked.

We do not store the data for longer than is necessary, but use a standard retention period of seven years, which is the data that we must keep because the Dutch law obliges us to do so, such as data for the tax authorities.

Third Party Websites

This statement does not apply to third-party websites that are linked to our website. We cannot guarantee that these websites handle your personal data in a reliable or secure manner. Always read the privacy statement of this website before using the relevant website, for more information about how they handle your data.


If you are 16 years or younger, you may only use our website under the supervision of your parents or legal representatives.

Changes to this privacy statement

We may change this privacy statement from time to time. Changes will be published on our website. We never use your data without permission for purposes other than those for which you provided them.

It is recommended that you consult this privacy statement regularly so that you are aware of these changes.

Access, correction, change and deletion of your data

If you have an account, you can log in to it to view and change your data.


In order to prevent misuse, we ask you to identify yourself adequately in the event of a written request for inspection, by enclosing a copy of a valid proof of identity. Do not forget to shield your BSN and your passport photo on the copy. When you submit your request by telephone, we will have to be able to identify you on the basis of the information known to us before we can process your request.

When you submit a request for inspection, correction, change and/or deletion to us, we will ensure that your request is processed within four weeks. If we are unable to handle it within this period, we will inform you.

Personal Data Authority

Of course we are happy to help you if you have complaints about the processing of your personal data. If you nevertheless do not agree with us, you also have the right under privacy legislation to file a complaint with the privacy supervisor, the Dutch Data Protection Authority. You can contact the Dutch Data Protection Authority for this.

This (renewed) privacy statement came into effect on May 23, 2018.

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