Terms and Conditions

These Terms are governed by the BW-B6-Art.nr 234 of the Dutch law. Therefore, does not apply to foreign laws, of any kind whatsoever.


These are the general conditions of Moonheels drawn to andstraat 89, 6658 CP in Beneden-Leeuwen and registered with the Chamber of Commerce in Utrecht under Moonheels h.o.d.n. Charlene Lingerie by Ingrid, number 71937579. The website is designed with the utmost care, but it is possible that not all information up to date , correct and / or complete. No rights can be derived from the information on this website. An exception is formed by the general conditions of Moon Heels, which legally binding if they are expressly accepted by the client when placing one or more orders. Moonheels is not liable for abuse by third parties of copyright protected information. All our texts and images is copyrighted.

At the time of actual purchase of our products by means of an order and payment is deemed customers of Moon Heels abreast have asked of these Terms and Conditions, as well as the details under the tab "customer service".


General terms and conditions

Article 1. Applicability

1.1 These general conditions apply to all offers and agreements in which Moonheels acting as a seller of goods. By creating a form of the above agreement, the customer accepts our conditions explicitly.

1.2 Deviation from these conditions can only be agreed in writing.

1.3 Other terms and conditions of customers Moonheels (hereinafter referred to as the customer or customers) are not applicable.


Article 2. Offers

2.1 All Moonheels are without obligation unless the offer proves the contrary. Offers are subject to availability of products.

2.2 The information contained in catalogs or other documentation of the Moonheels such as prices, specifications, and images are subject to change and Moonheels are not binding, unless the data is expressly agreed between the parties.

2.3 Upon entering into the agreement to require Moonheels entitled security for the pecuniary compliance with said agreement. Refusal by buyer to provide the required security Moon Heels gives the right to refuse the assignment.

2.4. For products that are applicable in the offer / action: return impossible.

Article 3. Prices

3.1 The prices are in Euros, including Dutch VAT, but excluding other government levies, unless otherwise agreed. If the customer is not in the country of shipment, the buyer is liable for any VAT or import duties in the country of residence.

3.2 The prices shown on the website are at all times subject to errors and / or interim price changes.

Article 4. Delivery

4.1 The delivery time of 2 to 4 days will never be regarded as deadlines, unless expressly agreed otherwise. Moon Heels will, however, reasonable to do everything possible to achieve at or inside delivery delivery. There is a maximum delivery period of thirty (30) days.

4.2 Once Moonheels becomes aware of facts and / or circumstances that render the delivery within the specified delivery impossible, Moon Heels give them as soon as possible to the customer with details of the expected new delivery.

4.3 If the impediment of the performance, as in the previous intended for more than thirty (30) days continues, the customer has the right to terminate the agreement, unless expressly agreed otherwise. The buyer has to agree on the choice of a new delivery or to cancel his or her order. If canceled Moonheels will within 30 days full refund the amount already paid by the purchaser.

4.4 If the delivery is known, this will be indicated in our correspondence. After sending the package follows correspondence by e-mail stating how the shipment can be tracked over the internet.

Article 5. Delivery, delivery, return

5.1 At the request of the customer Moonheels can be delivered the goods at a specified by the client. If the customer wants to send the business abroad, be adapted for that purpose shipping costs to the customer. The cost of shipments are generally determined by the rates of Post NL.

5.2 Moonheels reserves the right to charge delivered separately to the customer to charge.

5.3 Moonheels is not liable for any damage, delay or verwijning during or as a result of the delivery occur on the part of the customer or a third party unless he proves that the damage was the result of gross negligence, gross negligence or intent on the part Moonheels.

5.4 In the event of a return, the customer is always responsible for how this is done. It also states that the product returned within the statutory period should return to Moon Heels; Of course in original and intact, things work again resale bar for Moonheels.


Article 6. Force Majeure

6.1 Force majeure is understood the situation that Moonheels extraordinary circumstances such as frost, strikes, company occupation, fire, traffic obstructions or transport problems, lack of raw materials and / or materials, mobilization, state of siege, riot or insurrection, import and export restrictions and other government measures or regulations and any other circumstance in which Moonheels can reasonably exercise any control, is unable to perform the contract in accordance with agreements made.

6.2. In case of force majeure Moonheels is entitled to fulfill the agreement without judicial intervention or to suspend as long as the situation of force majeure, or to terminate the agreement without Moonheels to pay any compensation or fine to the buyer's account.

6.3. When a suspension of execution of an order of more than three months, Purchaser shall be entitled to terminate the agreement, unless the specific circumstances of the case justify a shorter period.
6.4. Upon termination as intended Moonheels entitled to demand payment for all / done came so far and Moon Heels is not obliged to pay any compensation or fine to Purchaser.

Article 7. Risk and property

7.1 If the parties have agreed that the goods will be delivered, the risk of the business of Moonheels pass at the time of delivery.

7.2 If the customer fails to fulfill Moonheels announced the business was unable to accept, the risk is transferred from Moon Heels to the customer when the customer is in default and Moonheels will things store and insure for a reasonable period thereafter, and must cover the expense and risk of the customer.

7.3 The ownership of the goods passes from Moonheels transferred to the customer only after the customer the purchase price and all the rest that she is due under any contract and under an action for failure to fulfill such to Moonheels have paid.


Article 7b. Photo copyright images

  7b.1 All on the website www.moonheels.nl picture shown images are copyright of Moonheels, its manufacturers or suppliers and should therefore never be taken over by third parties without written by Moonheels, duplicated or used elsewhere.

Article 8. Payment

8.1 Invoice: the customer receives an invoice by email. After payment to the bank account of Moonheels customer receives the product. The costs depend on the size, weight and destination country.

8.2. Payment can be made by transfer to the account of Moonheels or by direct payment via bank Ideal. When paying by bank transfer to the account of Moonheels, the total amount shall within seven (7) working days to be paid into the account of Moonheels. After this period, Moonheels is entitled to cancel the purchase and to definitively terminate the contract.

Article 9. Warranty

9.1 Recourse to guarantee is only by Moonheels considered if the customer submits the appeal to Moonheels within eight (8) days after the customer has received the products. Subject to any factory and / or wholesale guarantee for delivered goods is no guarantee, unless otherwise agreed in writing.

9.2 Warranty is granted only on presentation of the original by Moonheels invoice provided to the customer.

9.3 Any right to the warranty if;

- There is borne products and usage displaying products of the delivered item, making it reasonable to no longer herverkoopbaar.

- There is damage to the original packaging, making it reasonably can no longer be used for resale.

- The returned product is no longer complete.

- Without the consent of Moonheels are brought by or on behalf of the client changes or repairs to the delivered goods.

- The supplied will be used for purposes other than its intended use.

9.4 The cost of modification or repairs to the delivered goods carried out by or on behalf of the client without the prior consent of Moonheels are never at the expense of Moon Heels.

Article 10. Liability

10.1 Moonheels is only liable for damages on the part of the customer or third parties if and insofar as the damage is the direct and immediate consequence of the implementation of the agreement by Moonheels.

10.2 The liability of Moonheels under the preceding paragraph is limited to the purchase price of the delivered goods, unless the damage is the result of gross negligence, gross negligence or intent on the part of Moonheels.

10.3 Moonheels can not be held responsible for differences in prices, images and texts.

10.4 Moonheels is not liable for the industry deemed permissible technically unavoidable deviations in quality, quantity, color, size and finishing, etc., which deviations buyer therefore does not give the right to refuse cases.

Article 11a: Dissolution

11.1 If the customer wants to return he must do so within (fourteen) 14 days after receipt, if unused and in original, undamaged packaging. The costs of returning the article are the sole responsibility of the customer. If the customer has complied with the foregoing conditions, the crediting by Moonheels executed within 30 days.

11.2 Moonheels reserves the right to refuse returned products or to credit only part of the amount paid, if it is suspected that the product is used, wear shows or damaged or altered by the customer's fault.

11.3 If the customer or any of its obligations under the agreements resulting from not, not properly or not timely to fulfill it is legally in default. So when Moonheels has the right to terminate the agreement without notice and unilaterally fully or partially without judicial intervention by giving written notice to the customer, without Moonheels liable for any damages, without prejudice Moonheels further rights.

11.4 All claims that Moonheels may have or obtain in the event of termination of the agreement by the customer shall be immediately due and payable.


Article 11b: 14 Days Right of Withdrawal / Cooling off period (trial period)

11b.1: After the buyer has his / her product has received, the buyer has the right to cancel the agreement with the Seller within fourteen (14) calendar days after receipt of the product. The buyer is not obliged to give a reason.

11b.2 If the buyer wishes to terminate the agreement under Article 11.1 of these terms and conditions, the buyer in writing (email, letter or fax) to notify seller. The buyer of the product, with more of the same product exclusively the whole, after consultation with the seller unused and in the original, send unopened package to the return address specified by Seller: andstraat 89, 6658 CP in Beneden-Leeuwen, Netherlands. The buyer must in this case bear the costs of, and the risk to carry the ship.

11b.3 for certain goods and services, the cooling-off period does not apply. These include products made according to the buyer's specifications, including custom or clearly personalized, as well as on special request ordered products outside the range. Also excluded are products that can not be returned due to their nature and / or hygienic reasons. These include specially sealed products or specific lingerie.

11b.3 If the buyer has already made payments at the time the buyer to withdraw from the agreement with the seller, pursuant to Article 11b.1 and 11b.2 of these Conditions of Sale, seller will these payments, excluding the unpaid costs of transmission, within fourteen (14) calendar days after the seller has received the returned product by the buyer, refund to the purchaser.

11b.4 Seller reserves the right to refuse returned products or to only a portion of credit the amount already paid, if it is suspected that the product has already been used or by the fault of the buyer (other than the seller or supplier of the product) is damaged.

11b.5 If a product is returned that has accumulated at the discretion of the seller damage is due to an act or omission of the buyer or otherwise at risk of the buyer, seller, the buyer in writing (via email, letter or facsimile) inform. Seller has the right to the depreciation of the product as a result of this damage from the buyer to repay the amount.

Article 12. Disputes

12.1 All disputes (including those which are only regarded as such by one of the parties) that as a result of this agreement or there may arise any agreements between the parties shall be settled by the competent court in the district of the place of establishment of Moonheels. If Moonheels invokes this clause, he will notify the customer in writing thereof.

12.2 The customer has the right, within a period of five (5) weeks after the written notice referred to in the previous paragraph, select the resolution of a dispute before the competent court in the district in which the residence of the customer is situated. If the customer uses this right, he must Moonheels them to notify in writing.

12.3 If Purchaser is a Consumer, paragraph 1 shall not apply. Then apply the laws in your jurisdiction.

Article 13. Personal

13.1 The legal regulations concerning the protection of personal data, as stipulated in the Data Protection Act / Law Protection of personal data are respected by Moonheels. When the customer or wants to see her personal information, correct or delete the customer can contact about Moonheels contact. Moonheels customer will provide the desired information or modify the database.

13.2 Moonheels will incorporate the data provided by the customer in a file. This information will only be used for the execution of the order by the customer and / or sending the newsletter. The data provided by the customer will not be sold to third parties.

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